Location: Dublin
Position: Guest Services Manager
Full time permanent
Staycity Group is Europe’s premier Aparthotel provider. A fast-growing company, with an average of 10 new aparthotels opening annually. We have 31 fantastic properties across the continent including London, Dublin, Berlin, Edinburgh, Paris, Venice and many more cities.
We are looking for a Guest Services Manager to join our operations team at our recently opened Central Dublin aparthotel property.
Benefits:
What We Can Do For You
* Comprehensive Health and Dental Insurance - from day 1.
* Annual leave: 25 days (plus Christmas Eve and Good Friday)
* Matched pension contributions.
* Competitive bonus.
* Staff rates: From €25 per night
* Education: Role-relevant higher-education expenses, including tuition and books
* Volunteer days: 2 paid volunteer days with registered charities
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
Your Family:
* Maternity Leave: 26 weeks fully paid (>1 year of service)
* Paternity Leave: 6 weeks fully paid (>1 year of service)
* Surrogacy Leave: 24 weeks fully paid (>1 year of service)
* Adoptive Leave: 24 weeks fully paid (>1 year of service)
Responsibilities:
Key responsibilities as a member of our Guest Services Manager will include:
* Ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
* Welcoming all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
* Monitoring and action any feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolving any client disputes and complaints in a professional manner and within guidelines issued
* To ensure that payment is verified upon check-in and follow the procedure for each different payment type
* Supervise department employees guaranteeing the correct standards and methods of service are maintained at all times
* To anticipate and rectify problems to ensure the guests well-being and satisfaction within the hotel
* Manage and motivate a team of direct reports on a daily basis and deputise in the absence of General Manager.
Our ideal Guest Services Manager will have the following skills, knowledge and experience:
* Previous Management experience of at least 2 years in a fast-paced environment is essential to deliver this role
* Eager to learn and to develop
* Excellent communication skills both verbal and written
* Outstanding customer service skills and attention to detail
* Experience using Opera and excellent communication and interpersonal skills are required for this role.
If you feel you are the right fit, then please click "apply" now! We’d love to hear from you! #J-18808-Ljbffr