Staycity is an urban aparthotel brand that combines the freedom of your own apartment with the comfort of a hotel.
In Europe's top cities such as Dublin, London, Paris and Berlin, we offer our guests a home away from home in prime city locations. Perfect for the modern traveler who values both flexibility and a welcoming atmosphere.
Our mission is to give our guests the opportunity to experience each city in their own personal way.
We combine independence with genuine hospitality – in every stay, in every detail. We are a team of doers, visionaries and passionate hosts who put their heart into creating exceptional guest experiences and live a company culture we are proud of.
Start your career with Staycity in the Front Office as a Reception Team Leader (m/f/d)
and help us create unforgettable moments for our guests.
Your Benefits:
* Attractive employee rates – for you, your family, and friends at all our locations across Europe
* Referral program – earn up to €550 for every successfully referred new colleague
* Training and development support – for your professional growth
* Regular staff events – because team successes are worth celebrating
* Volunteer days – 2 paid days per year for voluntary community engagement
* Employee Assistance Programme (EAP) – professional support for you and your family whenever you need it
Ideally, you bring:
* A passion for guest service and outstanding hosting qualities
* Completed training in hotel or restaurant management and solid front office experience
* Confident handling of relevant departmental IT systems, ideally with experience in Opera Cloud
* Leadership skills, organizational strength, and a high awareness of quality
* Team spirit, reliability, motivation, and sense of responsibility
* Strong communication skills, flexibility, and resilience
* Willingness to work early, late, and occasional night shifts, as well as readiness for cross-departmental collaboration and support
* A well-groomed, stylish appearance and excellent manners
* Very good German and English skills, additional languages an advantage
What you can look forward to:
* You are a passionate host and representative of our property – with a focus on comprehensive and excellent guest care
* As Reception Team Leader, you are a warm and committed point of contact for our guests at all times
* You communicate proactively with our guests, provide hotel recommendations, and share valuable local tips
* You lead, motivate, and coordinate your team in daily operations
* You organize workflows and ensure smooth processes at the Front Office as well as consistently high service standards
* You handle written and telephone inquiries and forward them to the relevant departments as required
* You support the Front Office Manager with special requests and complaint management, providing quick, solution-oriented responses
Be part of our journey to success – we look forward to meeting you