Are you passionate about delivering WOW-level customer experiences? Ready to lead a dynamic team in a fast-moving, global B2B environment? We’re looking for a Customer Service Supervisor who thrives on challenges, inspires others, and drives excellence every day. If you love solving problems, motivating teams, and making customers smile, this is your chance to shine!
What You’ll Do
Lead & Inspire a Winning Team
· Be the go-to leader for a talented customer service squad - coach, mentor, and empower them to reach new heights
· Keep a close eye on performance, provide game-changing feedback, and celebrate wins big and small
· Craft smart schedules that keep the team energized and ready to tackle anything
· Spark motivation and champion a culture of positivity, collaboration, and success
· Tackle challenges head-on, turning performance hurdles into steppingstones
· Welcome new team members with top-notch onboarding and training that sets them up to crush it
Drive Operational Excellence
· Dive deep into KPIs and customer data to uncover trends and opportunities that boost our game
· Create insightful reports that fuel smarter decisions and sharper strategies
· Keep operations running smoothly with accurate data management and process improvements
· Play a key role in managing orders, making sure everything flows without a hitch
Deliver Customer Service That Wows
· Lead your team to deliver stellar service across every channel - whether it’s a call, email, or face-to-face
· Step in to resolve tough, escalated issues quickly and with confidence
· Listen closely to feedback and continuously find ways to level up the customer experience
· Bridge the gap between your team and other departments, ensuring seamless teamwork
· Communicate with clarity, empathy, and professionalism, always putting the customer first
What You Bring to the Table
· Educational background: Business administration or related qualifications preferred
· Experience: 3+ years in B2B customer service with hands-on leadership experience a big plus
· Industry savvy: Familiar with the industry landscape and market dynamics we operate in
· Organizational wizardry: Master of multitasking, time management, and staying on top of the details
· Leadership magic: Natural motivator who knows how to get the best out of people
· Communication skills: Clear, confident, and persuasive in both speaking and writing
· Problem-solving prowess: Quick thinker who turns customer challenges into solutions
· Tech savvy: Comfortable with Microsoft Office and SAP systems
· Adaptability: Thrives in a fast-paced environment and embraces change with a can-do attitude
· Customer obsession: Genuine passion for creating exceptional customer experiences every day
Why You’ll Love Working Here
· You’ll be part of a vibrant, supportive team where your leadership truly makes an impact. With plenty of opportunities to grow, innovate, and celebrate success, your work will never be boring. Plus, they’re all about creating a positive atmosphere where your ideas matter, and your energy drives real results
Ready to lead, inspire, and create exceptional experiences? Apply now and you can make great things happen!
Ref Code: CV(phone number removed)
To apply, please e-mail in strict confidence, with a comprehensive CV, including salary details, quoting the above reference and for the attention of Jon Hemming-Nash
Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion