Job Title: Group Warranty AdministratorResponsible to: Group Warranty ManagerDue to expansion, we are currently recruiting for a Warranty Administrator to join the Connolly Motor Group, to support the Aftersales team across the Group, based in successful candidate will be required to work Monday to Friday.Main Purpose Of JobThe successful candidate will ensure warranty claims are submitted, processed and tracked in line with the manufacturers policy thereby meeting or exceeding customer and company expectations in terms of warranty contributions. You will ensure customers are dealt with professionally adhering to the manufacturer and dealership procedures. The Group Warranty Administrator will provide administrative support to the Warranty manager and colleagues across the group relating to warranty claims and allowances.Role ResponsibilitiesProcesses, submits and tracks warranty claims in line with the manufacturers policy thereby meeting or exceeding customer and company expectations in terms of warranty claimsProvides administrative support to the Group Warranty Manager and colleagues across the group on items covered under warranty so they can communicate this to the customerLiaises with aftersales staff on the progress of warranty claims when requiredProcesses warranty job cards from the service advisors and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint and any other information requiredRegularly reviews the Warranty Bulletins and implements / communicates changes identified with appropriate staff;Liaises with manufacturer for information/approval on contributionsDevelops and maintains comprehensive product knowledge in respect of all vehiclesOn a monthly basis reviews all warranty claims / invoices for payment over 30 days with manager and accountant and identifies reasons for non-paymentCompletes all appropriate paperwork for each warranty claimPartakes in manufacturer warranty audits as and when requiredCompletes any other appropriate administrative activities as specified by the Line ManagerThe PersonSkills and Competencies:Motor sector experience is not essential but desirableOccasional travel required across the GroupComputer literate - Experience in using Microsoft applications and web-based portalsStrong communication skills with internal and external customers, suppliers and the manufacturerStrong problem-solving ability to identify and resolve issues in a professional and empathetic mannerPossess strong attention to detail with administrative functionsAbility to work independently in a busy, active environment, managing own time and workflow effectivelyPresent a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearanceBuild strong interdepartmental relationships and pay close attention to other department requirementsSkillsAttention to detail Microsoft Word Email Builiding relationship