Job DescriptionMain responsibilities:We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Grange Castle, Dublin.The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.Working on behalf of DXC TechnologyProviding wide ranging Deskside support to end users in office environmentsWork to resolve issues accurately and efficiently, within set targets and in a professional mannerMaintain a dedicated commitment to service quality & customer experienceTake ownership of tickets escalated from the service desk & other teams, handling them appropriatelyWork comfortably on your own, identifying and prioritising incidents, requests, & escalations accordinglyWork well within the client environmentEnsure that all activity is accurately documented and recorded in line with ITIL practisesContribute to the creation and up-keep of Knowledge Base ArticlesBe comfortable working in a highly regulated environment, adhering to local and global policiesWork healthily and safely, in accordance with DXC training and policiesAdhere to all IT Asset Management procedures & policiesBuild and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasksBe prepared to engage with ad-hoc tasks with a best effort and positive attitudeWork comfortably in comms areas and data centres, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teamsBe ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clientsEssential SkillsReady to learn and face new challengesExcellent written and verbal communication skillsAbility to work independently and as part of a small teamAbility to work well with global teamsExperience of working in Desktop support role (3yrs+)Tested software and hardware troubleshooting skillsExperience of supporting Windows 10Experience of supporting Microsoft Office suites including Office 365Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systemsProficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledgeServer Hardware support experiencing (racking & providing Hands & Eyes support)Printer hardware knowledgeWillingness to support essential out of hours work when requiredAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is availablehere.