Location: Northern Ireland (multiple sites) Contract: Temporary | Immediate Start Sector: Public Sector / Emergency ServicesAbout the RoleWe are currently recruiting an experienced IT Support Engineer / IT Support Officer to join a busy ICT team supporting a large, mission‑critical organisation across Northern Ireland. This is an immediate start contract opportunity, ideal for someone with strong technical support and infrastructure experience who enjoys working in a fast‑paced, customer‑focused environment.You will provide hands‑on technical support across desktop, server, network, and cloud technologies, supporting a diverse range of users and services critical to frontline operations.Key ResponsibilitiesProvide 1st / 2nd / 3rd line IT support across multiple sitesSupport and troubleshoot Microsoft Active Directory, Azure AD, and Windows Server environmentsAssist with virtualisation technologies, including Hyper‑VMaintain and support IT infrastructure, hardware, and software systemsLog, manage, and resolve incidents using a Help Desk / ITSM systemPerform fault diagnosis, root‑cause analysis, and escalation where requiredSupport infrastructure changes, deployments, and IT projectsLiaise with third‑party suppliers and vendors when necessaryParticipate in an on‑call rotaEssential Technical Skills✅ Proven IT Support / Technical Support experience✅ Active Directory (AD) user and group management✅ Azure Active Directory (Entra ID) exposure✅ Hyper‑V or similar virtualisation experience✅ Windows desktop & server support✅ Experience using Service Desk / Help Desk systems✅ Strong customer service and communication skillsDesirableInfrastructure support experienceNetworking fundamentals (switches / routers / firewalls)Public sector or large enterprise IT environment experienceWhy Apply?Immediate start availableHighly stable public‑sector environmentVaried technical exposure (on‑prem, virtual, cloud)Competitive Band 5 ratesOpportunity to gain experience in a critical service environment Apply now or contact us directly for a confidential discussion.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be