Dispatch manager

Drive Operational Excellence in a Fast-Paced Manufacturing Environment
Dispatch & Transport Manager
Imagine being the person who ensures every customer order leaves the production floor and reaches its destination on time, every time. Your ability to coordinate logistics, transportation, and dispatch operations will play a critical role in maintaining customer satisfaction, operational efficiency, and business performance.
This opportunity sits within a dynamic manufacturing environment where planning, operational leadership, and problem-solving are essential to ensuring products move seamlessly from production through to customer delivery.
What you’ll achieve (and why it matters):

Lead the day‑to‑day dispatch and transport operations, ensuring customer orders are delivered safely, accurately, and on schedule
Coordinate transport planning, route optimisation, vehicle utilisation, and delivery schedules to maximise operational efficiency
Partner closely with Production, Operations, Customer Service, and Supply Chain teams to align delivery priorities with manufacturing schedules
Manage internal drivers, transport resources, and third‑party logistics providers to ensure consistent service delivery
Oversee the dispatch of finished products to customers across multiple locations
Monitor delivery performance, transport costs, service levels, and operational KPIs to drive continuous improvement
Ensure all transport activities are conducted in compliance with health and safety regulations, company policies, and industry standards
Identify operational bottlenecks, delivery risks, and scheduling conflicts, implementing solutions to minimise disruption
Manage fleet maintenance schedules, transport documentation, and regulatory compliance requirements
Support the implementation of process improvements that enhance dispatch accuracy, customer service, and overall operational performance
Respond effectively to changing customer requirements, urgent deliveries, and evolving production schedules in a fast‑paced environment

Your edge (desired, not required):

3‑5 years of experience in Transport, Dispatch, Logistics, Distribution, or Supply Chain Operations within a manufacturing, FMCG, packaging, retail distribution, or similar fast‑paced environment
Previous experience leading transport teams, dispatch operations, drivers, or logistics personnel
Strong understanding of route planning, fleet utilisation, transport scheduling, and delivery operations
Experience working closely with manufacturing, production, or warehouse operations
Proven ability to coordinate multiple priorities while maintaining high levels of customer service
Strong organisational, problem‑solving, and decision‑making skills
Experience managing third‑party logistics providers and external transport partners
Excellent communication skills with the ability to engage effectively across multiple departments
Knowledge of transport compliance, health and safety requirements, and operational best practices
Experience using transport management, logistics, ERP, or dispatch systems would be advantageous

Why this role matters:
This is an opportunity to play a key leadership role within a growing manufacturing business where operational excellence, customer satisfaction, and delivery performance are central to success. You will work at the intersection of production, logistics, and customer delivery, ensuring products move efficiently through the supply chain while supporting business growth and customer commitments.
Your ability to drive efficiency, coordinate complex logistics activities, and lead a high‑performing dispatch function will have a direct impact on operational performance and customer experience.
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