Unijobs
on behalf of our public sector client have a requirement for an
ICT Support Officer
.
There are positions available in office based both in
Sligo
and
Drogheda.
The successful candidate will be employed as an
agency employee
working
35 hours per week
.
This position is also a
temporary contract
, initially for
12 months
with the possibility of extension thereafter.
The salary on offer for this position is
€35,609 (€***** per hour)
.
You will also accrue
28 days annual leave
per annum and be paid
bank holidays
.
Details of service:
The Executive Support Team is responsible for providing technical support to senior executives, provisioning and delivering IT equipment to new Technology and Transformation staff, vendor database administration and office accommodation commissioning.
This office responsible for the delivery of technology to support teams across Ireland.
This team is also responsible for turning operational delivery model within Technology & Transformation into a reality ensuring that technology supports healthcare efficiently and effectively throughout the whole system.
The core of the operational delivery model is to bring improved population wellbeing, health service efficiencies and economic opportunity through the use of technology enabled healthcare provision.
Purpose of the post:
The ICT Support Officer will provide a key role in supporting the Executive Support Team in Technology & Transformation as part of the wider business operations team.
The ideal candidate will possess a combination of technical skills, attention to detail, and a commitment to maintaining the security and integrity of our systems and data.
Responsibilities may include, but are not restricted to:
Administration
Ensure the efficient day-to-day administration of area of responsibility
Ensure deadlines are met and that service levels are maintained
Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy
Use appropriate technology to ensure work is completed to a high standard
Ensure that archives and records are accurate and readily available
Maintain confidentiality of documentation, records, etc.
Ensure line management is kept informed of issues
Organise and attend meetings as required
Take minutes at meetings and prepare for circulation following meeting
Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
Customer Service
Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying supervisor of any deficiencies
Ensure that service users are treated with dignity and respect
Act on feedback from service users/customers and report same to supervisor
Service delivery and improvement
Implement agreed changes to administration of the service
Encourage and support staff through change processes
Standards, policies, procedures & legislation
Maintain own knowledge of relevant policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met by own team
Experience:
Must have a minimum of 2 years' experience working in an office, HR or project support environment
Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing
Having experience in the following applications would be an advantage and experience should be demonstrated:
MS Office 365 Suite of software including PowerPoint, Word, Excel, Outlook, Teams.
Webex, Sharepoint, Sharefile
Demonstrate good problem solving, analytical and decision-making skills
Demonstrate evidence of production of quality deliverables
Demonstrate understanding of Irish Healthcare system
Business Competencies:
Excellent written and oral communication skills
Excellent teamwork and interpersonal skills.
Proven ability to organise work with an organised manner
Self-starter with a willingness to take responsibility
The ability to interact with key stakeholders in a professional manner
Reporting:
Supports the creation, collating and provision of reports to management regarding the performance of the areas
Assist with Programme Reporting and metrics
Assist with Governance and compliance measures with policies and regulations
*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*
Unijobs is an equal opportunities employer