**Job Title:** Credit Controller
Are you a seasoned credit professional looking for a new challenge? Do you have a passion for managing cash flow and maintaining positive relationships with customers?
* We are seeking an experienced Credit Controller to join our dynamic finance team.
* In this role, you will be responsible for managing the full credit control process across both B2B and B2C ledgers.
* This includes proactively monitoring and reducing aged debt, processing cash allocations and direct debits, and investigating and resolving payment issues.
* You will also work closely with the finance, sales, and operations teams to resolve billing discrepancies and maintain regular communication with an outsourced credit management partner.
Key Responsibilities:
1. Manage the full credit control process across both B2B and B2C ledgers.
2. Proactively monitor and reduce aged debt, ensuring timely collections.
3. Process cash allocations, direct debits, and online payment platforms.
4. Investigate and resolve payment issues, including bounced payments and customer queries.
5. Collaborate with finance, sales, and operations teams to resolve billing discrepancies promptly.
6. Maintain regular communication with an outsourced credit management partner.
7. Develop and track key credit control KPIs, providing regular reporting to management.
Requirements:
* Minimum 3 years of credit control experience, ideally in a fast-paced environment.
* Strong communicator with the ability to build positive relationships across internal and external stakeholders.
* Demonstrated ability to manage a high volume of accounts whilst meeting KPI targets.
* Proficient in Excel or Google Sheets for reporting and reconciliations.
* Solutions-oriented with a continuous improvement mindset.
* Ability to work independently, prioritise tasks, and manage deadlines effectively.
Benefits:
* Hybrid working model (post-probation).
* Study support for further professional development.
* Company pension (post-probation).
* Collaborative and supportive finance team culture.