Join the Clink Crew – Operations Manager
What you'll be doing
In this role, you will support the General Manager and lead the day-to-day operation of Clink i Lár, our vibrant 630-bed hostel in the heart of Dublin.
This is a key senior role with responsibility for operational excellence, team leadership, guest experience and commercial performance.
You will work across multiple departments covering including Front Office, Food and Beverage, Maintenance ensuring smooth operations, clear consistent communication, engaged teams, and memorable guest experiences, while continuously improving systems, processes and standards.
Clink Hostels was born from the love of travel; our mission is to set the scene for travel stories by bringing people and places together.
We are looking for a fun, social and highly organised leader who ensures the property is buzzing with energy while maintaining high standards of safety, service, and team engagement.
Key responsibilities
Lead daily operations, support all Heads of Departments and ensure smooth collaboration across the departments and with the support functions.
Safeguard safety and security for guests and colleagues, with proper training and compliance in place.
Manage finances, stock and reporting across all revenue streams: bar, café, restaurant, breakfast, events, etc.
Take ownership of MOD shifts, resource planning and ensuring coverage during peak times.
Support and develop your team through continuous feedback, team meetings and performance management.
Guest Experience
Collaborate with management from other departments and locations regarding bookings, guest queries, revenue queries etc.
Champion a seamless guest journey from check-in to check-out across hostels, and advocate for memorable experiences for guests in line with the company strategy.
Support the teams in resolving guest issues and empower them to act proactively.
Promote local culture and hotspots, ensuring guests leave with authentic, lasting memories.
Work in conjunction with the creative team to support and host events, unique experiences and content creation.
Drive upselling of ancillary services, with special focus on upselling key revenue streams such as the bar, breakfast, tours etc.
Team & Employee Experience
Oversee consistent onboarding, training and development for all employees.
Build a culture of trust, transparency and learning; recognise and reward great performance and give constructive feedback.
Identify and nurture talent, preparing the next generation of leaders.
About you
Minimum 2 years' experience in front office leadership role in hospitality, experience with tourism or events is a plus.
You are a confident communicator who thrives in social and fast-paced environments.
Have a genuine passion for creating unforgettable guest experiences.
Proven track record in revenue management and commercial acumen.
Excellence in guest service and complaint resolution.
Have a growth mindset, ready to learn new things through regular training and internal opportunities and to share learnings with your team-mates.
A natural people person who loves making others feel welcome.
Enjoy being part of a diverse group of employees celebrating individuality and unique perspectives.
Why you'll love working at Clink
We're a diverse, vibrant team who love what we do and who we do it for.
You'll join a community that celebrates individuality, connects with guests, and supports your growth.
Expect social events, opportunities to have your say, and great benefits including a discretionary bonus plan, pension contributions, family-friendly perks, discounts, EAP program, and more.
What else do I need to know?
Remember this is hospitality and we operate a 24/7 business; your shifts may include mornings/evenings/weekends.
How to apply
Ready to join us?
Click "Apply Now" to upload your CV and tell us why you're the one for the job.
We're an equal opportunities employer.
All applications are treated with respect, and we'll only contact those invited to interview.
GDPR applies; unsuccessful applicants' data will be removed within one month and won't be shared with third parties.
Minimum two years in a senior operational leadership role within the hospitality sector
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