Charity Shop Manager
Manage the daily operations of the COPE Galway shop, including handling donations, stock management, and volunteer coordination.
Charity Shop Manager
About COPE Galway
COPE Galway's vision is a community where every person is valued, cared for, and supported at every stage of life. We work hard to achieve our vision by providing essential supports for people at challenging times in their lives and by advocating for systemic change to remove the root causes of inequality and disadvantage that constrain the wellbeing and development of individuals and families. COPE Galway responds to the needs of people in our community who face homelessness, domestic abuse and older people who need social and nutritional support. We aim to make a difference by empowering people, creating change, and strengthening our community.
The Opportunity
COPE Galway is looking for a passionate and driven Charity Shop Manager to be the driving force behind our new Charity Shop in Galway city.
COPE Galway recently opened a new charity shop at Newtownsmith, Galway City. It is a vibrant, large space that allows us to dramatically increase the size of our operation and extend sales to second hand furniture, "pre-loved" formal wear/wedding dresses and more.
As the Charity Shop Manager you will lead a team of volunteers, create vibrant displays, and manage daily operations. Your enthusiasm for sustainable shopping will inspire both customers and volunteers. Physical activity is part of the job, as you'll be hands-on in processing stock and creating impactful shop layouts.
This is a full-time position (37 hours, 5 days per week).
Are you someone with a high level of initiative, adaptability and creativity? Are you passionate about making a difference in your local community, sustainable shopping, and driving a circular economy while empowering volunteers?
If yes then, this role is tailor-made for you
Main Responsibilities
1. Manage the day-to-day operations of the shop, including incoming donations, volunteers, stock management, and merchandising
2. Recruit, lead, train, and motivate volunteers to be ambassadors for COPE Galway while creating a positive and welcoming shop environment
3. Deliver great customer service
4. Create vibrant displays, including lifting and moving furniture
5. Develop and implement strategies to increase sales and donations
6. Support client needs through donated clothes and other items as necessary
7. Create engaging social media content
8. Maintain accurate financial records and prepare regular reports
9. Ensure compliance with health and safety regulations and other legal requirements
10. Business administration and communications with Head Office
11. At all times proactively manage and maintain the good reputation of COPE Galway in the community, fostering strong relationships with donors, customers, and other stakeholders
Skills and Experience
12. Previous experience in retail management, preferably in a charity shop or other non-profit setting
13. Excellent problem solving skills, the ability to adapt flexibly along with a can-do attitude
14. Exceptional leadership skills with the ability to inspire and lead a diverse team of volunteers
15. Ability to create and develop processes and procedures while adhering to organisational policies
16. Ability to develop and implement effective marketing and promotional strategies
17. Creativity and ability to think outside of the box
18. A passion for the mission and values of COPE Galway
19. Enthusiasm for sustainability and the circular economy, with a genuine commitment to eco-friendly practices
20. Fluent in English
21. A full driving licence