Roles and Responsibilities:
Duties include but are not limited to:
* Lead training initiatives in the COE
* Support the Learning & Development team in rolling out company-wide training initiatives to the COE
* Participate in and lead classroom-based training
* Provide input on onboarding and report back to the Learning & Development team upon completion of monthly onboarding
* Deliver systems-based training
* Direct employees to SOPs in place
* Provide feedback to employees and managers on initial training delivered
* Manage initial performance in training programmes
* Identify gaps in training and individual performance
* Establish training goals with individuals
* Introduce QA standards and processes
* Travel regionally to deliver training as needed
* Communicate onboarding expectations to employees
* Provide regular feedback and guidance throughout the onboarding programme
* Build strong relationships with Personal Lines Team Leads and Managers to drive performance and recommend further training for underperforming personnel
About you:
* Previous experience as an Insurance Account Executive or similar role
* Previous customer service experience
* Broad knowledge of Personal Lines insurance, including MTA, Renewals, and New Business
* Foundational knowledge of relevant qualifications, e.g., APA
* Proficiency in Microsoft Office, including Outlook, Word, and Excel
* Strong presentation skills
* Ability to work effectively in a team environment
* Excellent written and verbal communication skills
* Attention to detail
* Strong administrative skills
* Experience with documentation control in line with Arachas procedures
* Ability to manage deadlines and prioritize workload
* Good organizational skills with a structured approach to time and resource management
* Willingness to learn and develop
* Problem-solving skills and a solutions-oriented mindset
* Strong work ethic
Minimum Entry Requirements:
* Leaving Cert or equivalent level 5 FETAC qualification
* APA qualification in Personal Lines
* 3-5 years of experience in Personal Lines insurance
* 3-5 years of experience with relay systems
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