Customer Service Representative Job Opportunity
Screwfix is looking for a skilled and enthusiastic Customer Service Representative to join their team. This role involves welcoming customers, understanding their needs, guiding them to the right products, and making it easy for them.
In this position, you will be part of a close-knit team who take pride in their work and enjoy helping others. You will work hard to deliver excellent customer service, respond to queries, and provide solutions to problems.
Key Responsibilities
* Customer Service: Respond to customer inquiries, resolve issues, and provide information on products and services.
* Teamwork: Collaborate with colleagues to achieve store goals and objectives.
* Warehouse Standards: Assist with deliveries, maintain product stock, collect customer orders, and ensure high standards are met.
* Communication: Effectively communicate with customers, colleagues, and management.
Requirements and Qualifications
* Able to Provide Excellent Service: You have a positive attitude, strong communication skills, and a willingness to help others.
* Willingness to Learn: You are eager to learn and develop new skills, especially in areas related to customer service and retail operations.
* Flexible and Reliable: You can adapt to changing circumstances, work varied shifts, and maintain a high level of reliability.
* Honesty and Integrity: You possess strong moral principles, behave ethically, and maintain confidentiality when necessary.
Benefits
* Competitive Salary: A fair and competitive salary that reflects your value to the organization.
* Annual Leave: 29 days (including bank holidays), increasing with length of service.
* Discounts: Enjoy discounts with Screwfix and other partner companies.
* Training and Development: Receive excellent training and ongoing development opportunities.
Equal Opportunities Employer
Screwfix is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity, inclusion, and providing opportunities for everyone.