Key Responsibilities:
Conference Porter Duties:
* Set up and break down meeting and event rooms (tables, chairs, staging, AV equipment, etc.) according to the function sheets and guest requirements.
* Ensure cleanliness and presentation of meeting spaces before, during, and after events.
* Liaise with event coordinators and the operations team to ensure room layouts are accurate and changes are managed efficiently.
* Handle and store conference equipment safely and securely.
* Serve food and beverages to guests during events, coffee breaks, lunches, and dinners in conference or banquet areas.
* Assist in buffet setup, restocking, and breakdown.
* Ensure high standards of hygiene and cleanliness in all service areas.
* Clear tables and maintain the tidiness of function spaces throughout events.
* Maintain stock levels of beverages and consumables for service.
General Duties:
* Provide excellent customer service at all times, responding to guest needs promptly and professionally.
* Follow all health and safety, fire safety, and hygiene regulations.
* Work collaboratively with other departments (kitchen, housekeeping, reception).
* Be flexible with working hours, including early mornings, evenings, weekends, and holidays, depending on business needs.
* Report any maintenance issues or lost property to the appropriate department.
Skills & Experience:
* Previous experience in a hotel or events environment preferred
* Basic knowledge of AV/IT setup is an advantage but not essential.
* Strong interpersonal skills.
* Ability to lift and move heavy equipment and furniture.
* Good organizational skills and attention to detail.
* A team player with a positive, can-do attitude.
Working Conditions:
* Physically demanding role with standing, lifting, and moving required.
* Variable shift patterns based on events and conference schedules.
Benefits:
* Meal Allowance / Canteen Parking
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