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EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving various industries in both the public and private sectors.
Over the last four decades, we have grown from a boutique firm specializing in insurance fraud and arson cases to a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing, and specialty consulting.
Our forensic investigation, engineering, and environmental services teams worldwide share a dedication to expertise, quality, and demonstrating that caring counts.
Each of our more than 700 professionals—including engineers, fire investigators, architects, and scientists—is selected for their technical proficiency, industry knowledge, and commitment to integrity.
Together, our diverse backgrounds and insights enable clients to make informed decisions.
EFI's combination of global solutions and local expertise has earned us a reputation for delivering timely responses that meet client expectations—anytime, anywhere.
Learn more about EFI Global
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Key roles
You will advise customers on their insurance needs and make outbound calls to generate sales and renewals.
The ideal candidate is reliable, focused, and eager to join a dynamic, high-performing team.
Specific responsibilities
Handling customer inquiries via inbound calls and email.
Responding to customer service requirements according to service levels, procedures, and guidelines.
Providing accurate advice based on in-depth knowledge of our services.
Meeting and exceeding individual and team targets.
Resolving queries on a first-call resolution basis.
Making outbound calls for sales and renewals.
Acting in compliance with policies and procedures.
Working collaboratively to achieve goals.
Committing to personal growth and development.
Qualifications/skills
Excellent attention to detail and accuracy.
Strong verbal and written communication skills.
Decision-making and numeric skills.
Sales negotiation and administrative skills are highly desirable.
Experience
Experience working under pressure with tight deadlines.
Experience supporting and motivating team members to achieve objectives.
Benefits of working for Sedgwick in Ireland
Bike to Work Scheme
Tax Saver Travel Scheme
Discounted onsite gym membership (Dublin 4)
Discounted onsite Montessori (Dublin 4)
Employee Assistance Programme (EAP)
Health Insurance Scheme
Life Cover
Permanent Health Insurance (PHI)
Coverage of exams and professional membership fees
Opportunities for professional and personal development
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI).
This role complies with the Minimum Competency Code (MCC) and is classified as a Controlled Function (CF 4), subject to Fitness and Probity Standards, including the requirements of the Individual Accountability Framework Act 2023.
Successful candidates will receive training on all regulatory requirements.
The statements in this document describe the general nature of the work performed and are not exhaustive.
Management may modify duties at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
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