Job Title: Insurance and Pension ExecutiveReports to: Finance DirectorTerms: Permanent / Part-time 0.6Location: Dublin 2 (Hybrid)About Concern: Established in 1968, Concern Worldwide is an international, humanitarian, non-governmental organisation dedicated to the elimination of extreme poverty and the reduction of human suffering, primarily in fragile countries.Our Vision is a world where all people live in peace and prosperity and are treated equally, with dignity and respect. Informed by the priorities of affected communities, we go where the needs are greatest, and work to save lives, protect and develop livelihoods, support recovery and build long-term resilienceRole Purpose:Concern Worldwide is committed to maintaining robust systems to meet all reporting and compliance obligations, manage organisational risk effectively, and safeguard the safety and well-being of our staff.This role is critical in ensuring appropriate systems and processes are in place for pensions and insurance. The postholder will work closely with colleagues across the organisation, providing advice, and support, and training on matters within their area of responsibility.ResponsibilitiesWhile the role includes a significant operational element, it also requires a high level of autonomy and subject matter expertise. The successful candidate will act as the primary point of contact for all pension and insurance-related matters. They will be expected to provide advice and recommendations to both management and staff. They will proactively identify and address complex issues and recognise when to engage with external specialists.Insurance: Concern Worldwide Group Insurance Policies Annual Renewal: Coordinate the annual renewal process and work with brokers to request quotations from various insurers. Compile updated information and data for the broker and follow up on their queries as required.Prepare and present recommendations to management on preferred options, outlining key changes and cost impact to ensure value for money and risk coverage.Ensure operational complexity is fully considered and potential risk exposure is adequately covered.Concern Worldwide Group Life Assurance and Income Protection Policy: Compile member data (verify against last year's census and update travel information)Answer queries from the insurersReview renewal documents (accounts summary, rate review if applicable, schedule of policy, invoices)Arrange payment and premium allocationFilingAssist and follow-up on Insurance claims and queries from employees, providing advice on potentially complex matters and ensuring issues are appropriately resolved or escalated in a timely mannerPension: (Concern has a pension plan for employees with Irish Life)Monthly Pension Tasks:Monthly pension change list.Create pension record for new joiners.Monthly pension contributions.Discrepancy list.Update monthly contributions to the database.Record notes in the database.Submit reports to Irish Life (new joiners, leavers, monthly pension schedule).Arrange payments.Provide guidance and feedback to the Department Administrator who assists on some of the monthly pension tasks.Provide specialist expertise and advice to manage and resolve a broad range of pension queries from employees (including AVCs, leaving services options/process, pension transfer in and out, overseas transfer, pension queries from former staff etc.) This involves interpreting and understanding scheme regulations and liaising with stakeholders to ensure accurate and timely follow-up on sensitive and often complex queries.Other: Carry out other tasks as appropriate under the direction of the Finance Director related to departmental administration and compliance matters.Participate in organisational working groups as required.Participate in relevant external networks and develop contacts with peer agency counterparts to facilitate sharing learning and best practice.All staff are responsible for upholding and promoting Concern’s values, including our workplace equality, diversity and inclusion, and safeguarding values.All staff are required to participate and contribute as necessary towards Concern’s emergency response as and when required.Role Holder RequirementsMinimum 4 years’ experience in a relevant administration role.Working knowledge of insurance/pension schemes and regulations.Strong competence in all Microsoft Office packages, and especially Excel formulas.Excellent interpersonal skills.Excellent organisational, numerical skills and attention to detail.Analytical and problem-solving skills.Ability to work under pressure often to strict deadlines.Ability to work with limited supervision as per the tasks agreed.Cross cultural awareness and alignment with Concern’s mission and values.QFA qualification or working towards it.If this role sounds right for you, please apply with your CV and cover letter.For further information on the role, benefits and working at Concern, please see details on our website or by using the Apply button.
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