Unijobs on behalf of University of Limerick are seeking a Desktop Support Analyst to join its team in the Information Technology Division. This is a full-time, temporary position, working 35 hours per week, Monday-Friday, on campus. This position is initially anticipated to be until August 14th 2026. The successful candidate will be offered between €43,442-€55,179. Job Purpose The IT Services team (ITS) is the focal point in ITD for first and second level ICT support to the Faculty, Staff and Students of the University and is a key component in the successful delivery of services by ITD. The ITS team ensures that customer requests are responded to, dealt with and acted on in a timely and professional manner to deliver the highest level of support as required by our customers. The Desktop Support Analyst post is important in helping ITS to deliver many of the day-to-day duties with staff at this level fulfilling important duties such as Service Desk, Workstation support including hardware and software troubleshooting, Installations and general IT support for the Faculty, Staff and Students of the University. Key Duties & Responsibilities: Provides support and advice to the IT Division's customers on Systems, Hardware, Software and Services that are available to them. Install, commission and upgrade various IT hardware and software components Troubleshoot and solve IT faults. Participate in customer oriented service projects. Assist customers in making more effective use of their IT systems, products and services. Ensures that requests for assistance are properly logged and assigned according to agreed standards and procedures. Provides information on updates, known errors, changes in availability, new facilities etc. Provides instruction to customers in their usage of systems, products and services. Maintains accurate log entries of requests along with resolution details and follow-up information. Escalates any unresolved calls as appropriate and responds to escalated calls. Provides Account Maintenance. Keeps abreast of new ICT changes, developments and technologies appropriate to the role. Other tasks that may from time-to-time be assigned by the Director, ITD or his nominee. Essential Knowledge, Skills, Experience & Qulaifications: Demonstrated knowledge of relevant ICT technologies. Hardware (IBM compatible PCs, Macs). Mobile (tablets, smartphones, handhelds). Extensive experience working with different operating systems including Windows and Mac OS. Extensive demonstrable knowledge of M/S Office 365 and Cloud Storage. Demonstrate expertise and competence in effective technical problem solving. Comfortable working in and assisting others through remote access desktop programs. Knowledge of Audio Visual systems. Must possess a good customer focus and a positive, helpful. Good communication (written and oral) skills. Must be flexible when it comes to service delivery. Ability to use initiative and an aptitude for acquiring new skills. Must possess a positive attitude with a willingness for change. Must enjoy working in a team and possess demonstrable team-working skills. Discretionary skills when dealing with confidential and sensitive material. Educated to at least a recognised Diploma level in Computing or 3 years relevant IT experience in relevant ICT technologies Unijobs is an Equal Opportunities Employer Skills: Desktop Support IT Analyst