**Credit & Collections Specialist**: As a key member of our team, you will be responsible for managing an accounts receivable portfolio and working closely with customers to maximize collections. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Job Description
This position involves taking ownership of a diverse customer base, building effective relationships, and collaborating with internal and external partners to drive collections. The ideal candidate will possess excellent verbal and written communication skills, be able to negotiate and effectively communicate judgment decisions, and have a solid professional business image with a team-player attitude.
* Prioritize work to achieve or exceed stated collection metrics
* Use available collection software tools to execute effective strategies and initiatives to improve receivable delinquency
* Ensure timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests, and opportunities
* Contact customers proactively concerning collections of past due receivables
* Develop and maintain business relationships with customers and Sales Office personnel
Requirements
To succeed in this role, you will need:
* 2 years of experience in a related field
* Excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers
* Strong analytical and problem-solving skills with attention to detail and accuracy
* Ability to work in a fast-paced environment with changing priorities and deadlines
* BS/BA in Finance, Accounting, or other Business degree (or equivalent work experience)
Benefits
We offer a comprehensive benefits package, including:
* Health, dental, and vision insurance coverage
* A 401K plan with a 6% company match and no vesting period
* Tuition reimbursement
* Unlimited PTO
* Employee discounts through Perks at Work
About Us
We are a dynamic organization dedicated to building a safer, more secure world. We believe in providing peace of mind and strive to create a workplace culture that promotes work-life balance and employee engagement.