The Role:Researches and develops technical materials in a variety of formats - e.g. user tips, blog posts, whitepaper, webinar presentation, and otherCollaborates with Subject-Matter-Experts to establish technically accurate inputs and applies creative story-telling skills to convey key messages, with attention to SEO.Plans content for each stage of the marketing funnel and customer journey, and for appropriate target personas.Maintains organised records of all materials, drafts, and previous versionsReviews and curates existing content assets, makes recommendations to inform content strategy, and maintains evergreen contentFollows and maintains established style of content guidelines across platforms and mediaWorks efficiently and accurately in content management systems, adhering to best practices and standards for terminology and content managementCollect and assess analytics insights to inform strategic decisionsIdentify opportunities to improve content development processesEnsures deliverables are published on scheduleRequirements:The Candidate:Relevant Bachelor's degree with 2+ years relevant technical writing experience, preferably software or telecommunications industryWorking knowledge of content creation tools - word processing, presentation, image management, etc., and familiarity with content management systems and marketing automation tools.Demonstrates ability to quickly learn and apply new tools, processes, and standardsAbility to explain technical concepts to audiences that have varying degrees of technical abilityStrong time management skills and an ability to take accountability for completing projectsAbility to absorb and retain information quickly, specifically complex technical informationAbility to analyse target audience and to present ideas in user-friendly languageInterest in telecommunications, VoIP, WebRTC, and voice-bots is an advantageThe Person:CreativeCan-do attitudeShows InitiativeA Team PlayerOrganisedMeticulousA self learnerOther information:What we offer:Paid Maternity, Adoptive & Paternity LeaveHealth InsuranceFlexible WorkingCompetitive SalaryPensionA place to growContinuous learning & developmentSports & Social