Job Title: Onsite Support EngineerLocation: Dublin & Galway, Ireland (Split location role)Reports to: Support ManagerCompany OverviewWe believe that great people drive great results. Whether it's delivering exceptional customer projects, earning industry certifications, or brewing the perfect cup of tea or coffee, our team is passionate about going above and beyond.As part of our Smart Support team, you'll be on the front lines, providing hands-on technical support and implementing practical solutions to meet our clients' IT needs. Join us, and be part of a collaborative environment where innovation, personal development, and customer satisfaction go hand-in-hand.Role OverviewWe are looking for an enthusiastic and capable Onsite Support Engineer to provide technical support across our customer base in Dublin and Galway. In this role, you will be the key onsite representative of the company, handling installation, maintenance, and troubleshooting of hardware and software systems. You'll work both independently and as part of our wider support team, delivering a consistently high standard of service.Key ResponsibilitiesInstall and configure desktops, servers, and networking hardwarePerform onsite troubleshooting and equipment repairs where possibleProvide hands-on support in data centers and server environmentsRespond to and resolve user support requests in person and remotelyTravel between client sites in Dublin, Galway, and occasionally across the UK for project workMaintain detailed records of support requests and outcomes using internal ticketing systemsWhat We're Looking ForWe value engineers who are:Enthusiastic: Passionate about delivering outstanding customer serviceAdaptable: Able to work across diverse projects and customer environmentsQuick Learners: Able to rapidly absorb new tools, systems, and processesPeople-Oriented: Strong interpersonal skills with the ability to build rapport and communicate effectivelySkills & ExperienceEssential:1-2 years of experience in an IT support roleStrong knowledge of PC, laptop, and server hardwarePractical experience with:Windows Server 2008/2012Microsoft Office suiteNetworking & Active DirectoryDesktop operating systems (Windows 7, 8, 10; macOS)Apple/MAC devices, Citrix environmentsDesirable:Industry certifications such as MCP, MCITP, A+, CCENTExperience in working within data center environmentsExposure to ticketing systems and ITIL frameworksEducation:Bachelor's or Associate Degree in a relevant IT or Engineering disciplineAdditional RequirementsFull driving license (required for travel between sites)Right to work in Ireland and the UKFlexibility to travel and work occasional extended hours during project rolloutsWhat We OfferSupportive and collaborative working environmentOpportunities for professional development and certificationCompetitive salary and benefits packageA vibrant team culture with a strong focus on employee well-being