Key Responsibilities Lead and manage all day-to-day IT operations across the organisation Define, own, and deliver the IT operations and infrastructure strategy Ensure high availability, performance, and reliability of all IT systems Implement and manage IT Service Management processes (Incident, Problem, Change, Request) Manage Microsoft 365, Microsoft Azure, and on-premise infrastructure Maintain a strong cybersecurity posture including controls, monitoring, and incident response Own backup, disaster recovery, and business continuity planning Manage and govern third-party vendors, MSPs, and technology partners Develop and enforce IT policies, standards, and operating procedures Act as the senior IT escalation point and trusted advisor to senior leadership Required Experience & Skills (Must-Have) Minimum 7+ years of experience in IT operations, infrastructure, or IT leadership roles Proven experience as an IT Manager or IT Operations Manager Strong understanding of IT Service Management frameworks (ITIL preferred) Hands-on experience with Sonic Wall, VLAN, Microsoft 365 and Microsoft Azure Strong background in enterprise infrastructure, servers, and networking Solid understanding of cybersecurity principles and governance Experience managing external vendors, service providers, and IT contracts Excellent communication skills with the ability to engage senior business stakeholders Desirable / Nice to Have Experience with ERP systems such as Microsoft Business Central or similar Exposure to SOC or SIEM environments Knowledge of ISO standards, NIS2, GDPR, or regulatory compliance Experience working in a multi-site or group IT environment Experience within manufacturing, engineering, or industrial organisations Please note: No visa sponsorship is available for this role PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations.
We have unrivalled vendor relationships.
We can procure, design, deploy and support all your ICT needs.
Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately.
We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
Skills: Service Management Vendor Management IT service IT Policy Management Management ICT Service Delivery