Job Overview
This is a career-defining opportunity for an experienced IT professional to take full ownership of IT operations and lead the implementation of a new Enterprise Resource Planning (ERP) system.
The successful candidate will oversee day-to-day IT operations, manage infrastructure, software, licenses, and access, and maintain system stability, backups, security, and compliance.
* Manage infrastructure, software, licenses, and access.
* Oversee system stability, backups, security, and compliance.
* Maintain and optimize tools such as Microsoft 365, SharePoint, CRM, and finance platforms.
* Contribute to ERP system evaluation and selection.
* Act as internal lead during implementation—ensuring alignment with real business workflows.
* Manage data migration, testing, training, and post-launch adoption.
* Provide responsive, hands-on IT support across the business.
* Maintain internal ticketing, documentation, and access protocols.
* Troubleshoot and resolve user and system issues.
* Implement cybersecurity controls (MFA, antivirus, backups).
* Centralize admin rights and maintain audit-ready documentation.
* Identify and implement smart integrations and automations.
* Monitor tool usage and performance to drive ROI.
* Evaluate contracts and licenses for value and flexibility.
* Track spend and ensure alignment with budget targets.
* Partner with Sales, Operations, HR, and Finance to align tech solutions.
* Deliver user training and promote digital adoption.
* Translate between technical and non-technical teams.
Key Responsibilities
* Infrastructure management
* System stability and security
* Software and license management
* Tool optimization
* ERP implementation
* Data migration and testing
* User support
* Ticketing and documentation
* Cybersecurity
* Smart integrations and automations
* ROI monitoring
* Contract evaluation
* Spend tracking
* Technology alignment
* User training
* Technical translation
Requirements
The ideal candidate will have 5+ years of experience in IT roles with progressive responsibility, with experience in ERP or business system implementation.
They should be proficient in Microsoft 365, SharePoint, Teams, CRM, and cloud platforms, with working knowledge of cybersecurity, licensing, vendor management, and digital transformation.