We are looking for a Travel Customer Service professional to support clients before, during, and after their trips.
This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.
Key Responsibilities Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance Manage booking updates, itinerary changes, cancellations, and special travel needs Share clear and accurate information regarding destinations, travel requirements, and agency procedures Proactively check in with clients to confirm details and address any concerns Resolve issues efficiently while maintaining a positive and supportive approach Ideal Candidate A strong communicator with a customer-first mindset Experienced in customer service (travel, tourism, or hospitality experience is a plus) Well-organized, reliable, and comfortable handling multiple requests at once Tech-savvy and able to adapt quickly to new systems and tools Passionate about travel and helping clients enjoy seamless experiences Perks Fully remote position with flexible hours Training and ongoing support to help you succeed Career growth opportunities within a growing travel agency Access to travel benefits and exclusive industry discounts A collaborative and supportive team culture