Junior Helpdesk Engineer Level 1 Job Description: Our client, a professional services firm, is seeking a Junior Helpdesk Engineer to support their internal IT systems, focusing on Active Directory and Microsoft 365 environments. This is a permanent role based in Citywest, Dublin. Job Responsibilities Provide first-level support to internal users, ensuring timely resolution of IT issues. Administer and maintain user accounts in Active Directory. Support and manage the day-to-day use of Microsoft 365 services including Exchange, Teams, and SharePoint. Troubleshoot hardware and software problems on desktops, laptops, and peripheral devices. Log and track support requests via the internal ticketing system, ensuring accurate documentation. Assist in deploying software updates and patches to end-user devices. Monitor system performance and escalate issues where appropriate. Collaborate with the wider IT team to support project rollouts and system upgrades. Experience Required Minimum 6 months experience in an IT support/helpdesk role. Hands-on experience with Active Directory account administration. Familiarity with Microsoft 365 applications and administrative tools. Strong troubleshooting skills for both software and hardware issues. Experience using ticketing systems to manage support requests. Desirable Skills Exposure to networking fundamentals (DNS, DHCP, TCP/IP). Knowledge of remote support tools and diagnostic utilities. Basic understanding of ITIL practices. Experience working in a professional services or corporate environment. Educational Requirements Third-level qualification in Information Technology or a related discipline. Working Hours & Benefits Monday to Friday work schedule. Hybrid working model available. Competitive salary package. Pension contribution. Healthcare cover. On-site parking and canteen facilities. HOW TO APPLY: If you are interested in this role, please apply with your updated CV Skills: helpdesk It Support Benefits: Group Life Assurance Career progression