Job Description:
This role presents a unique opportunity to work in some of the world's most cutting-edge data centers. Data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full-time and shift-based, operating on a 24/7 rotation. The ideal candidate is someone with hands-on hardware experience.
Responsibilities:
1. Work and meet SLA's against assigned trouble tickets via a directed workflow
2. First line touch point for hardware troubleshooting and technical issues
3. Perform regular server hardware repairs(drives, motherboards etc)
4. Carry out routine network, server hardware and OS related repairs
5. Work with cross-functional teams on a regular basis to complete routine work
6. Engage with Smart Hands in EU Regional POPs
7. Adhere to security and safety best practices in the data center
8. Participate in Data Center power & cooling events
9. Participate in team meetings for metric analysis and daily/weekly goals achievement
10. Identify and help create documentation for use globally Identify and help create process improvements relevant to the data center environment
11. Perform server upgrades, rebuilds, scheduled works as required
12. Interact with third party vendors & contractors
13. Contribute to the development of other team members
Key job responsibilities:
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
14. Work and meet SLA's against assigned trouble tickets via a directed workflow
15. First line touch point for hardware troubleshooting and technical issues
16. Perform regular server hardware repairs(drives, motherboards etc)
17. Carry out routine network, server hardware and OS related repairs
18. Work with cross-functional teams on a regular basis to complete routine work
19. Engage with Smart Hands in EU Regional POPs
20. Adhere to security and safety best practices in the data center
21. Participate in Data Center power & cooling events
22. Participate in team meetings for metric analysis and daily/weekly goals achievement
23. Identify and help create documentation for use globally
24. Identify and help create process improvements relevant to the data center environment
25. Perform server upgrades, rebuilds, scheduled works as required
26. Interact with third party vendors & contractors
27. Contribute to the development of other team members
28. Knowledge of Linux Operating Systems and Commands
Basic Qualifications:
· High school or equivalent diploma
· Experience with computer hardware troubleshooting and repair
· Experience in networking
Preferred Qualifications:
· Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Job Types: Full-time, Permanent
Benefits:
29. Employee assistance program
30. Flexitime
31. Sick pay
32. Work from home
Ability to commute/relocate:
33. Co Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Language:
34. English (required)
Work authorisation:
35. Ireland (required)
Location:
36. Co Dublin, CO. Dublin (required)
Work Location: Hybrid remote in Co Dublin, CO. Dublin