Job Description
This role presents a unique opportunity to work in some of the world's most cutting-edge data centers.
Data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
The position is full-time and shift-based, operating on a 24/7 rotation.
The ideal candidate is someone with hands-on hardware experience.
Responsibilities
Work and meet SLA's against assigned trouble tickets via a directed workflow
First line touch point for hardware troubleshooting and technical issues
Perform regular server hardware repairs(drives, motherboards etc)
Carry out routine network, server hardware and OS related repairs
Work with cross-functional teams on a regular basis to complete routine work
Engage with Smart Hands in EU Regional POPs
Adhere to security and safety best practices in the data center
Participate in Data Center power & cooling events
Participate in team meetings for metric analysis and daily/weekly goals achievement
Identify and help create documentation for use globally Identify and help create process improvements relevant to the data center environment
Perform server upgrades, rebuilds, scheduled works as required
Interact with third party vendors & contractors
Contribute to the development of other team members
Key job responsibilities
Work and meet SLA's against assigned trouble tickets via a directed workflow
First line touch point for hardware troubleshooting and technical issues
Perform regular server hardware repairs(drives, motherboards etc)
Carry out routine network, server hardware and OS related repairs
Work with cross-functional teams on a regular basis to complete routine work
Engage with Smart Hands in EU Regional POPs
Adhere to security and safety best practices in the data center
Participate in Data Center power & cooling events
Participate in team meetings for metric analysis and daily/weekly goals achievement
Identify and help create documentation for use globally
Identify and help create process improvements relevant to the data center environment
Perform server upgrades, rebuilds, scheduled works as required
Interact with third party vendors & contractors
Contribute to the development of other team members
Knowledge of Linux Operating Systems and Commands
Basic Qualifications
High school or equivalent diploma
Experience with computer hardware troubleshooting and repair
Experience in networking
Preferred Qualifications
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Benefits
Employee assistance program
Flexitime
Sick pay
Work from home
Ability to commute/relocate
Co Dublin, CO.
Dublin: reliably commute or plan to relocate before starting work (required)
Language
English (required)
Work authorisation
Ireland (required)
Location
Co Dublin, CO.
Dublin (required)
Work Location
Hybrid remote in Co Dublin, CO.
Dublin
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