Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals
* 250+ locations worldwide
* Fortune 500
* Globally unified systems
Job Description
Scope of Position: The scope of this role is to join our Transcon Team made up of eight other colleagues to ensure timely and accurate movement of freight and information. We pride ourselves on providing exceptional customer service within the Department. Below are the main responsibilities:
Major Duties and Responsibilities:
* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operational system
* Track and trace files and report information to customers
* Use export workflow to manage the movement of shipments
* Ensure accurate and timely client and vendor billing
* Ensure delivery of freight and timely clearance when applicable
* Interact with our customers in arranging their road shipments, meeting customer service standards
* Contribute to maintaining good relationships with suppliers
* Meet compliance at all times to regulations internal and external in accordance with government regulations
* Understand department process flow, and look for best practices to improve operational efficiency and productivity
* Ensure all customers' standard operating procedures are in place and updated
* Meet KPI standards in accordance with the Company’s procedures
* Escalate problems to Management when necessary
Qualifications
Knowledge:
* 3-5 years experience within road freight
* Excellent organizational skills
* Basic local regulatory knowledge for compliance
* Hazardous materials certification (preferred)
Skills:
* Pro-active, strong organizational skills
* Good computer skills (Excel, Word)
* Fluent in English
* Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
Behaviours:
* Positive and willing to help attitude
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