Receptionist Job Role
We are seeking a highly skilled and experienced professional to join our front office team in a Receptionist position.
About the Role:
* Review guest requests prior to arrival and communicate same to relevant departments to ensure seamless service delivery.
* Greet guests upon arrival, anticipate their needs and provide assistance as required to create a warm and welcoming atmosphere.
* Manage switchboard operations, answering and directing calls to agreed standards while providing excellent customer service.
* Perform check-in, check-out, cash management tasks and account management with precision and attention to detail.
* Manage online and phone reservations when necessary, ensuring accurate and timely processing.
Key Skills and Qualifications:
* Excellent communication and interpersonal skills to effectively interact with guests and internal teams.
* Proven ability to work accurately and efficiently under pressure, managing multiple tasks simultaneously.
* Strong problem-solving skills to resolve issues and provide solutions that meet guest needs.
* Basic math skills for handling cash transactions and maintaining accurate records.
* Ability to work independently and as part of a team to achieve shared goals.
Benefits:
* A competitive salary and benefits package that rewards your hard work and dedication.
* Ongoing training and development opportunities to enhance your skills and knowledge.
* The chance to be part of a dynamic and supportive team environment that values collaboration and mutual respect.
Others:
If you possess the above qualities and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, outlining your experience and qualifications for this position.