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(German) Client Services Associate, Dublin
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Client:
Interactive Brokers
Location:
Dublin, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
*****d******
Job Views:
10
Posted:
**********
Expiry Date:
**********
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Job Description:
Responsibilities:
Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.
Client inquiries typically encompass a broad array of themes including: Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions; Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
Margin calculations; Commission structure, interest and fees.
Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
Contribute to the development of client service systems, policies and procedures.
Qualifications & Experience:
Fluent in English and German
University degree (NFQ level 7) in finance, economics or related field
2-3 years' experience
Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearing house) preferred but not required
Strong verbal and written communication skills to accommodate client inquiries via telephone, web ticket or online chat
In-depth understanding of stocks, bonds, options, futures, foreign exchange, and funds
Working knowledge of exchange operations, regulations, product offerings, execution platforms, rules, and margin methodologies
Ability to work in a dynamic, medium-size office environment
If you are motivated, have strong initiative, are analytical and methodical, we can offer you a position that will both challenge and reward you.
Join an exciting team helping to shape one of the world's strongest brokerage brands.
We look forward to receiving your online application.
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