Administration Manager This role offers you the opportunity to work for a cutting-edge Womens Health Centre which brings expert care, diagnostics, and specialist services together under one roof and a unique chance to shape a brand-new centre, lead a committed admin team, and deliver an exceptional patient experience.
As Administration Manager, youll be the driving force behind front-of-house operations, appointment management, patient flow, and administrative excellence.
Youll lead, support, and motivate a growing admin team, champion customer service standards, and keep daily operations running smoothly.
Reporting to the Operations Manager and supporting the clinical teams, youll ensure that the service is efficient, patient-focused, and delivered to the highest standard.
Responsibilities include ; Supervise and inspire the admin/reception team Manage rosters, performance, training, and development Build a strong, engaged, service-focused culture Oversee reception, bookings, call handling, and patient registration Ensure smooth appointment coordination across multiple specialties Troubleshoot operational issues and maintain high service standards Support SOP development and process improvements Oversee admin systems, CRM/booking tools, TMS, and telephony Maintain accurate, confidential patient records Use data and KPIs to improve workflow and service delivery Work closely with consultants, nurses, and other teams you will ; Provide clear communication channels for staff and stakeholders Escalate incidents promptly and support continuous improvement What are we looking for 3+ years experience supervising or leading admin teams Strong background in scheduling, call handling, or front-of-house operations Confident people leader with excellent communication skills Tech-savvycomfortable with CRM/telephony/booking systems Experience in healthcare, Meditech, IPIMs, or IMedDoc is a plus The role will offer a competitive salary, pension, generous annual leave, and a 37-hour week Skills: Centre Administration Operation Administration Staff administration Administration Manager front of house operations patient flow TMS Benefits: Pension