Senior Technical Support Engineer Level 2
Location : Co. Offaly, close to Portarlington, Edenderry, Tullamore, Kildare, Newbridge, Enfield, Mullingar
You must be located in this general area to be close to the role which is office based onsite.
We need to hire a
Senior Technical Support Engineer Level 2
for an interesting IT support role.
This role is hands-on and customer-facing, supporting a portfolio of SME clients across Microsoft cloud and on-prem environments. You'll deal with escalated issues from Level 1, take ownership of complex tickets, and work closely with senior engineers and management on improvements to systems and processes.
This is a true MSP role — fast-paced, varied, and ideal for an engineer who enjoys solving problems across multiple client environments rather than supporting a single internal network.
Responsibilities:
* Act as a Level 2 escalation point for technical issues across multiple client environments
* Troubleshoot and resolve complex issues across Microsoft 365, Azure, Active Directory, and Windows Server
* Administer and support Microsoft 365 tenants (Exchange Online, SharePoint, OneDrive, Teams)
* Manage Active Directory, Group Policy, DNS, DHCP, and core Windows services
* Deploy and manage devices using Intune / Endpoint Manager
* Support and troubleshoot Windows 11 desktop and laptop environments
* Assist with Azure (Azure AD / Entra ID, virtual machines, backups, basic networking)
* Support and troubleshoot firewalls, VPNs, and network connectivity issues
* Work with ticketing systems, ensuring accurate documentation and SLA adherence
* Identify recurring issues and contribute to process and documentation improvements
* Occasionally assist with project work (migrations, upgrades, onboarding new clients)
Required Experience & Skills:
* Proven experience working in an MSP environment (this is essential)
* Strong hands-on experience as a Level 2 Technical Support Engineer
* Solid experience with:
* Microsoft 365 Administration
* Active Directory & Group Policy
* Intune / Endpoint Manager
* Windows 11
* Windows Server
* Azure administration
* Firewalls, VPNs, and networking fundamentals
* Strong troubleshooting skills and ability to work independently
* Comfortable dealing directly with end-users and client stakeholders
* Excellent written and verbal communication skills
* You must have your own car to reach the client site
Why apply:
* Join a stable, reputable IT department
* Work in a varied technical environment — no two days are the same
* Clear progression opportunities into Level 3 / senior engineering
* Supportive team culture with real technical depth
* Office based on site but after 6 months probation some WFH days.
You must be legal to work in Ireland now, you must be located in the general Midlands region or in or around Midlands near Nass, Kildare, Tullamore, Portarlington, Mullingar, Newbridge, Edenderry, Enfield with your own car to drive to the client location.
If you have the IT Technical Support Engineer experience, then send your CV to Stack and Co today.