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Location:
Dublin, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2e09157ea559
Job Views:
4
Posted:
03.06.2025
Expiry Date:
18.07.2025
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Job Description:
Sales And Service Representative - HomeCharge
Sales/Marketing Dublin Permanent
Part 1: Role Details
Role Title: Sales and Service Representative
Department: Actavo HomeCharge
Reports To: Team Leader
Location: Dublin 12
Part 2: Role Purpose
As a Sales & Service Representative, you will be responsible for converting HomeCharge electric vehicle leads to sales. You will also respond to customer enquiries in support of the HomeCharge customer service and sales processes.
Benefits:
* Employee assistance programme
* Refer a friend scheme
* Cycle to work scheme
* Maternity pay
* Ample free on-site parking
* Employee discounts – on hotels, gyms, electronics and more
* Educational assistance
* Modern office with excellent facilities
* Career progression opportunities
* Long Service Awards
* Life assurance – 4 times your annual salary
Part 3: Principal Responsibilities
* Adhere to and maintain compliance with all Health and Safety procedures within your work, ensuring responsibility for yourself and team members.
* Lead sales management: converting leads to sales while focusing on customer needs and expectations.
* Ensure excellent customer experience by answering and resolving enquiries.
* Dispatch jobs to Field Technicians and maintain contact to ensure appointments are kept.
* Respond to Technicians' queries, verify appointments, and resolve issues efficiently.
* Provide Technicians with technical information as required.
* Own and manage all assigned calls, adhering to SLAs.
* Keep sales and service administration up to date with all correspondence.
* Maintain up-to-date knowledge of Electric Vehicle products and procedures.
* Compile call logs and reports regularly.
Part 4: Person Specification
Experience:
* Previous experience in a contact centre environment preferred.
* Experience in telesales.
Skills & Competencies:
Technical: Microsoft Word, Excel & PowerPoint
Sales: Phone-based sales skills with high conversion rates
Interpersonal: Excellent organizational and interpersonal skills
Business Skills: Excellent communication skills
Personal: Ability to work independently and as part of a team, flexible according to business needs.
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