Reporting to the Water Treatment Operations Manager, the Water Plant Operations Lead is responsible for managing the provision of treatment services with respect to a specific plant/plants within a region. This includes the safe operation and maintenance of assets to ensure compliance and customer service standards. The role holder has direct line management of field-based teams and will provide direction and guidance as is required in the execution of the role of plant management and management of Operational Contractors working on our Assets.
Responsible for overseeing and supporting the timely resolution of technical/engineering issues and service risks as they arise within the plant/ plants through the provision of technical analysis, service risk management, local knowledge of assets and operational performance capabilities. The Water Plant Operations Lead will also support IDD and Minor Capital programmes, ensuring that they are facilitated by Asset Operations. They will also coordinate investment processes and identify deficits in operational standards and areas for improvement.
Managing Plant Operations
* Manage the provision of treatment services with respect to a plant/ plants, including the operation of the plant to ensure that regulatory compliance and customer service standards are met.
* Responsible for the management, oversight and provision of operational services in in the plant/ plants by managing the operation of the assets and detailing the requirements and expectations of activities to be undertaken by field based teams across operations and maintenance.
* Oversee the extended rollout of Uisce Éireann systems for Work Management, including Maximo, and advocate for the use of their complete functionality throughout the Field Force
* Oversee, in strong liaison with the Portfolio Operations Specialists, the integration and commissioning of new assets from capital investments into the operational phase.
* Develop operational plans for Treatment Plant/ Plants, liaising with other staff to ensure clear plans are in place at all times, reflecting the drive for continuous improvement.
* Coordinate activities to ensure operational considerations are captured in proposals and strategic investment planning is supported.
* Manage event response, ensuring the prompt response to alarms, the provision of emergency cover and the resolution of issues and incidents to minimise the impact on the customer or the environment. This will include NOMC engagement.
* Ensure all information (including service risks) are accurately recorded and promptly reported for audit purposes and service risk escalations, using the technology systems provided.
* Responsible for monitoring and reporting KPIs for owned processes
* Liaise and collaborate with the Network Manager to ensure effective treatment anddelivery across geographical areas.
* Provide regular reports on operational progress to the Operations and Maintenance Manager as required.
* Keep up to date with best practice, ensuring operations lessons are captured and improvement plans are kept up to date.
* Provide direction and guidance to the Team Lead and field staff, liaising with other Teams as required.
* Oversee the coordination of teams to ensure the effective and efficient use of resources,through treatment operation and maintenance & repair key performance indicators.
* Manage the provision of treatment services by developing and contributing to operational, maintenance and repair plans for the treatment assets within the plant/ plants.
* Responsible for the management and resolution of escalated issues from field teams.
* Responsible for managing or supporting with incident responses and escalating issues and incidents to the Operations & Maintenance Manager, as required.
* Support adherence of teams to allocated task schedules, standard operating procedures and the close out of work orders on completion of tasks.
* Support the roll out and development of standard operating procedures, as required.
* Provide technical oversight of third parties/contractors; Permits-to-work, Permits-to Enter.
* Support Key Account Managers with any queries relating to issues affecting Key
* Accounts in their regional area, including site visits where required.
* Support the Customer Contact Centre/Customer Contact Technical Lead with any escalated customer issues/queries including site visits as required.
Budget Management
* Manage the overall budget allocated to the treatment teams to ensure delivery of services within budget.
* Identify and manage any risks to budgets ensuring the necessary approvals processes are followed and the Finance function is engaged to mitigate risks. This will include overall material consumption and inventory management, identifying efficiencies and
* balancing conflicting priorities as required.
* Approve purchase requisitions, including reactive and retrospective requests in line with procurement policies and processes.
Specialised Works
* Oversee Specialised Works Scoping, Method-Statement Reviews
* Support field teams with complex asset system integrity challenges, acting as an escalation point for determining the cause and forecasting the impact of the challenge, defining the scope for site surveys and investigations, and identifying options for resolution.
* Liaise and collaborate with Asset Planning to support the definition and management of the investment plan, specifically; understanding the asset base (performance & condition), conducting risk assessments, needs identification and intervention generation.
* Support operational and strategic change initiatives and develop solutions for improvements, liaising & collaborating with Operational Control & Support Teams.
Team Management
* Lead, support and develop the Water Treatment Operations and Maintenance & Repair teams and provide them with the necessary direction and skills to ensure the safe operation and maintenance of water assets.
* Oversee the coordination of teams to ensure the effective and efficient use of resources, through team meetings, productivity reporting and monitoring water treatment operation and maintenance & repair key performance indicators.
* Set and review objectives, and manage the performance of Water Treatment Operations and Treatment Maintenance field based teams within the region.
* Responsible for leading and managing direct reports to achieve business goals.
* Ensure adherence and compliance with all health and safety procedures, legislation, practices (including risk assessments, Safe System of Work Plans etc.), PPE, the closure of Health and Safety items and training required under the Construction Regulations.
* Responsible for managing field-based teams, preparing, and delivering timely internal
* communications.
* Lead, support and develop the Treatment teams and provide them with the necessary direction and skills to ensure the safe operation and maintenance of assets.
* Provide visible leadership for the plant team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
Other
* Participate in out of hours and escalation standby working, as required.
* Provide emergency cover, as required.
* Support and/or manage engagement with regulatory and other stakeholders, as required.
General Duties and Responsibilities:
* Collaboration with key internal stakeholders across the UÉ business
* Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
* Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
* Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
* Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
* Other duties as required.
Knowledge, Skills and Experience:
* Relevant third level qualification and or accreditation is desirable
* A minimum of 5 years' relevant experience is required.
* We keep each other safe - experience / understanding of working within a strong health & safety culture
* Knowledge of water or wastewater treatment and/or the maintaining and repairing of water or wastewater treatment and network assets is an advantage
* Knowledge of risk management principles and guidelines (ISO and risk identification at water and wastewater assets
* We do the right thing - knowledge of the application of the current legislation, standards, processes and procedures relevant to water and wastewater Budget management experience
* Local knowledge of assets and operational performance capabilities to support the timely resolution of non-routine, specialised activities
* We work better together - capable to work collaboratively across various function and achieve set objectives
* We deliver for customers and communities - experience in a customer focused business
* Excellent written and verbal communication skills
* Effective communication skills, to engage with a broad range of internal stakeholders and front-line employees
* Strong experience of line and performance management duties
* Ability to make decisions based on analysis of information within a very fast paced, customer focused environment
* Knowledge of managing process compliance.