Job Description
ServiceNow / Cloud / Enterprise Architecture Programme Manager
We are looking for a
strategic ServiceNow / Cloud / Enterprise Architecture Programme Manager
to join the Global Technology (GTech) Program Management Office on a
6–12 month Fixed Term Contract (FTC)
.
In this role, you will work directly with the Leadership Team to deliver high-impact technology programmes spanning ServiceNow platforms, cloud transformation initiatives, and enterprise architecture modernisation aligned to the GTech Strategy and broader business objectives.
Program Mangers will collaborate with all levels of the organisation and work directly with, and provide oversight of, third-party implementation partners and providers from within the Firm's partner ecosystem. They will partner with business resources and/or client (acquisition) teams to identify cross-functional dependencies.
They must be able to effectively work in a dynamic and changing environment, adjusting delivery plans as required. They will maintain a good working relationship with teammates, clients and work effectively with client management and staff at all levels to gather information and execute programs.
Roles and Responsibilities:
* Own end-to-end programme management for ServiceNow, cloud, and enterprise architecture initiatives, including ITSM/ITOM, workflow automation, cloud migration, and platform modernisation programmes
* Manage and lead Agile, or hybrid delivery initiatives and be accountable for programme resources, timeline, budget, scope, and benefits realisation to deliver outcomes on time and within budget
* Collaborate with, and as necessary resolve conflicts with, third-party ecosystem partners supporting ServiceNow implementations, cloud platforms (e.g. AWS, Azure, GCP), and architecture initiatives
* Coordinate internal business, technology, architecture, security, and external resources to achieve expected programme outcomes
* Monitor progress, analyse project data and reports project status and disposition to mangers and stakeholders on regular and timely basis.
* Effectively challenge, negotiate, and influence colleagues to produce value-add solutions that drive progress
Skills and Qualifications:
* Bachelor's degree or equivalent years of relevant professional experience
* Strong understanding of ServiceNow, cloud, and enterprise architecture delivery lifecycles, including roadmap development, design, build, migration, and operational transition
* 7–10 years of successful programme or project management experience, with a strong emphasis on ServiceNow, cloud, infrastructure, or enterprise-scale technology transformations, ideally within a professional services or consulting environment
* Proven experience managing complex stakeholder environments, including senior executives, architecture forums, and third-party delivery partners
* Highly action-oriented, with a leadership style characterised by strong influencing skills; someone who is a change agent who can build collaborative relationships.
* An engaging and approachable personality and a significant history of working successfully with all levels of staff, from front-line through senior executive.
* Project Management Professional (PMP), Scrum Product Owner (CSPO), ScrumMaster (CSM), or similar project management certification
About Us
We are Grant Thornton
Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they're located.
At GT, we work as
trusted advisors
, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.
At GT Ireland we don't just predict your future, we build it
.
A Career at GT
Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.
What does this mean for you?
A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be.
Grow with us
At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.
Our Benefits
Please follow this link for information on our generous benefits package.
About The Team
Equity, diversity and inclusion
At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued.
We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm's best-practice principles and we will champion you as leaders from day one.
Reward And Benefits
Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.
Recognition
We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.