Customer Service Representative
We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Representative in Galway. As the first point of contact for both customers and brand partners, you will be handling inquiries, addressing issues, and ensuring a smooth and positive experience.
Your responsibilities will include offering support on product information, order status, company policies, and compensation plans, all while maintaining a high level of professionalism and efficiency.
Key Responsibilities:
* Respond promptly to customer and brand partner inquiries through phone, live chat, or email.
* Resolve issues related to orders, products, refunds, commissions, and accounts in a timely and professional manner.
* Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.
* Provide detailed information on company policies, promotions, and compensation structures to customers and brand partners.
* Stay updated on the company's products, business model, and compliance protocols to provide accurate information to customers.
* Process refunds, exchanges, and adjustments in line with company guidelines.
* Record customer interactions accurately and escalate complex cases to the appropriate team.
* Assist brand partners with navigating back-office systems and understanding their earnings and orders.
* Represent the company in a knowledgeable, professional, and courteous manner.
* Collaborate with other departments to provide a seamless experience for customers.
* Adhere to company procedures and industry regulations to ensure compliance.
Additional Responsibilities:
* Complete all required training and adhere to established policies and procedures.
* Carry out other duties as assigned by management.
Requirements and Qualifications:
* Native speaker of English or proficiency in spoken and written English.
* Strong communication skills, both verbal and written.
* Excellent problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
* Exceptional telephone and customer service skills.
This position is based in Galway and requires availability to work 17:00 to 01:00 Monday to Friday. Hybrid options are available.