About Us
Stone Seal is Ireland's leading specialist in premium polished concrete, terrazzo, microcement, and bespoke stone finishes. We work with discerning homeowners, commercial developers, interior designers, and architects to deliver luxury projects across Ireland.
We are seeking a Customer service & Project Coordinator – High-End Interiors to join our team in Dublin. This is a fast-paced, Customer based role where organisation, communication, and customer service are key. You will be at the heart of our projects, ensuring that every enquiry, tender, and delivery is handled with precision and professionalism.
Role Overview
You will manage the customer journey from first contact through to project completion, acting as the vital link between our clients, architects, designers, and technical teams. This role combines client service, sales support, project coordination, and planning— offering a unique opportunity to grow into a leadership position.
Key Responsibilities
Client & Lead Management
* Act as first point of contact for clients, interior designers, and architects.
* Handle inbound enquiries via phone, email, and WhatsApp.
* Qualify leads with project details (drawings, measurements, photos, timelines).
* Track all activity in Simpro CRM, ensuring detailed and accurate records.
* Provide clear, timely updates at every stage of the client journey
Sales & Tenders
* Prepare, issue, and follow up on quotes and terms & conditions.
* Support tender submissions and manage deadlines.
* Progress leads through the sales pipeline (enquiry → quote → confirmed project).
* Coordinate showroom visits and client presentations.
Scheduling & Operations Coordination
* Maintain the job board and Simpro schedules.
* Align technicians, materials, and equipment for project readiness with the stock manager
* Proactively communicate schedule changes to the client(weather, staff availability, delays).
* Confirm upcoming jobs with clients and the operations team.
Customer Experience & Aftercare
* Provide seamless, professional communication at every touchpoint.
* Resolve issues quickly with a "solutions-first" approach.
* Conduct post-job calls for feedback and aftercare.
* Maintain long-term client relationships, including 6-month/12-month callbacks.
Administration & Reporting
* Keep CRM records, project notes, and invoicing milestones up-to-date.
* Support finance with initial deposit payment & follow-up's if needed & invoice tracking.
* Ensure compliance with GDPR and company standards.
Ideal Candidate Profile
Essential Skills
* Strong communication skills (verbal & written) with confidence.
* Highly organised and able to multitask under pressure.
* Experience in customer service, sales coordination, or office/project administration.
* Tech-savvy: comfortable with CRMs, scheduling platforms, and Google Workspace/MS Office.
* Excellent attaention to detail
Desirable Experience
* Background in construction,Stone, interiors, architecture, or design projects.
* Familiarity with Simpro, HubSpot, or similar CRM/scheduling systems.
* Experience managing quotes, tenders, or project lifecycles.
* Knowledge of both domestic and commercial project environments.
Personal Qualities
* Confident dealing with the public, designers, and architects.
* Proactive problem-solver with a strong sense of ownership.
* Ambitious and enthusiastic
* Reliable, resilient, and professional under pressure.
* Team player who values clear communication.
Job Type: Full-time
Pay: €38,000.00-€45,000.00 per year
Language:
* English (preferred)
Licence/Certification:
* Drivers licence (preferred)
Work Location: In person