**Technical Support Specialist Role Overview**
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We are seeking an enthusiastic and dedicated individual to fill the position of Technical Support Specialist. This role is ideal for someone looking to develop their skills in technical support and hardware engineering.
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Key Responsibilities:
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* Hardware Repairs & Troubleshooting – Diagnose and repair IT hardware (laptops, printers, PCs, and servers) within the workshop.
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* Stock & Equipment Management – Assist in maintaining workshop stock levels and preparing parts for field service calls.
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* Device Configuration & Pre-Staging – Complete imaging, memory upgrades, and hardware modifications before customer deployment.
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* Installation Support – Work alongside senior engineers to set up and deploy print and personal computing hardware for customer projects.
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* Onsite Technical Support – Provide hands-on support for Managed Print Services (MPS), troubleshooting print-related issues at customer sites.
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* Preventative Maintenance – Conduct routine servicing of customer devices, including replacing consumables and performing diagnostic checks.
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Required Skills and Qualifications:
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* A full manual transmission driving license.
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* Technical certifications in HP Print & Personal Computing or a willingness to obtain.
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* Experience or knowledge of Print Fleet Management & MPS software (SafeCom, Jet Advice, or similar) is advantageous but not essential.
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* Ambition to develop your technical expertise, with a focus on Office 365 and hardware technologies.
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Benefits:
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* A supportive and collaborative work environment.
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* Sponsored training and continuous professional development.
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* Life Assurance.
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* A wellness programme, including an Employee Assistance Programme.
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* Teambuilding initiatives.
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* Three paid volunteer days annually to support community engagement.
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Why Join Our Team?
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We value our employees and offer a range of benefits to support their well-being and career development. If you are passionate about technology and committed to delivering exceptional service, we would love to hear from you.
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