Job Description:
The Front Office team is led by the Front Office Manager who oversees the management of this vital department. The ideal candidate will have a proven track record in hospitality and customer service, ensuring that every guest has an exceptional experience. Key responsibilities include developing and motivating the team, handling guest check-ins and check-outs, overseeing departmental floats, ensuring accurate shift hand-overs, and providing comprehensive staff training as per company policy.
Key Skills and Qualifications:
* A minimum of two years' experience as a Reception / Front Office Manager in a similar 4*/5* property
* Excellent communication and interpersonal skills
* Attention to detail
* Ability to cope well under pressure
* Flexibility and adaptability
* Approachability and leadership by example
Benefits:
This role requires a strong understanding of hospitality and customer service standards, with the ability to motivate and inspire the Front Office team to deliver exceptional results.
Others:
Leadership skills are essential for success in this role. The ideal candidate will be able to motivate and inspire the team to achieve their best, while also possessing excellent written and verbal communication skills.