Job Profile:
We are seeking an experienced and skilled professional to deliver exceptional customer service in a fast-paced contact centre environment.
Your key responsibilities will include:
* Providing timely and effective responses to customer inquiries regarding products, services, and benefits.
* Promoting our offerings to customers to enhance their experience and increase sales.
* Maintaining adherence to industry regulations and standards.
* Tracking incoming calls and performing miscellaneous duties as assigned by management.
To be successful in this role, you will need:
* A professional, courteous, and positive attitude when interacting with customers.
* Strong verbal and written communication skills.
* The ability to promote products and services effectively.
* The ability to work efficiently in a high-volume environment.
* Self-motivation and results-orientation.
Please note that only shortlisted applicants will be contacted for further discussion.
Key Skills and Qualifications:
* Excellent customer service and communication skills.
* Ability to work in a team environment.
* Strong problem-solving and decision-making skills.
* Basic computer literacy and proficiency in relevant software applications.
Benefits:
This role offers a competitive salary and benefits package, including opportunities for career advancement and professional growth.