On behalf of our client, a well-established and reputable motor dealership based in Cloghan, we are currently seeking a motivated and customer-focused Service Advisor to join their team.
Overview of the Role
We are seeking a motivated and customer-focused
Service Advisor
to join our team in Cloghan.
Reporting to the After Sales Manager, this role is central to the smooth day-to-day running of the service department.
You will act as the
first point of contact onsite
, ensuring customers receive a welcoming and efficient experience while coordinating vehicle services and managing administrative tasks.
Key Responsibilities
Customer Service & Reception
Act as the first point of contact for customers onsite, providing a friendly and professional welcome
Answer phone calls and respond to emails, handling enquiries and bookings efficiently
Maintain a clean and organised reception area
Provide regular customer updates on vehicle progress and service timelines
Service Scheduling & Coordination
Schedule vehicle services and manage the workshop diary
Manage daily bookings to ensure efficient workflow
Prepare job cards and liaise with technicians to ensure accurate service delivery
Communicate clearly with customers regarding timelines and any additional work required
Administration & Invoicing
Create invoices, process payments, and ensure accurate billing
Maintain detailed records of customer interactions and service history
Ensure consistent customer contact updates throughout the service process
Support upselling of additional services, maintenance and repairs where appropriate
Requirements
Previous experience in a customer service, reception or automotive environment preferred
Strong communication and interpersonal skills
Good organisational ability with the capacity to multitask
Comfortable working in a busy environment
Computer literacy (booking systems, invoicing software)
Professional manner and appearance
Full clean driver's licence
Benefits
Competitive salary
Supportive team environment
Training and development opportunities
Additional Information
Full-time, permanent position
Monday to Friday
Onsite role based in Cloghan
Job Type: Full-time
Work Location: In person
Pay:
€35,******-€40,****** per year
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