Job Title:
Service Excellence Leader
Job Description:
You will play a pivotal role in shaping and delivering exceptional service across our organisation. You'll lead a broad portfolio of critical functions, including field service management, customer contact centres, warehouse operations, and project installations, ensuring seamless coordination and operational excellence.
Key Responsibilities:
* Manage a diverse team of service managers, in-field engineers, call centre staff, and warehouse personnel, fostering collaboration and accountability across departments.
* Enhance service delivery, drive customer satisfaction, and implement efficient inventory and product delivery strategies.
* Lead the successful delivery of complex project installations, coordinating resources, managing timelines, and ensuring projects are delivered on time, to budget, and to the highest standards.
* Monitor key performance indicators and implement cost-effective strategies that maintain quality and service excellence.
* Ensure compliance through regular audits, reporting, and risk assessments.
Requirements:
To succeed in this role, you'll need to be a strategic, hands-on leader who thrives in a fast-paced, customer-driven environment. You'll inspire cross-functional teams, mentor managers, and build a high-performance culture rooted in agility, responsibility, and continuous improvement.
What We Offer:
This is a challenging and rewarding opportunity for a skilled professional who is passionate about delivering exceptional service. You'll have the chance to make a real impact, develop your skills and expertise, and join a dynamic team that is committed to excellence.