Overview of Role
Location: Dublin 2
Job Type: Contract (12 months initially, with up to a total duration of 4 years)
Work Type: On-site, Monday to Friday, 08:30–17:30
Role & Responsibilities
* Function as first-level point of contact for ICT support calls via phone and email, logging all incidents.
* Provide second-level support by phone, email, and remote desktop.
* Deliver deskside support to users at Dublin offices.
* Escalate complex issues to senior support staff or external service providers when necessary.
* Configure and install hardware, mobile devices, and peripherals and install software as required.
* Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.
Skills, Qualifications & Experience
* Strong experience with Microsoft 365, Windows OS, and device support.
* Solid background in ICT helpdesk and end-user support.
* Proficiency in setting up smart devices, including iOS and Android platforms.
Experience
* Minimum 4 to 6 years of ICT field or helpdesk experience at an intermediate level.
* Experience supporting Windows 11 devices and Microsoft 365 environments.
* Proven ability to work on-site in a fast-paced, user-facing environment.
Education & Certifications
* Driving licence and business insurance are not required.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Computer Networking Products
* Desktop Computing Software Products, and Technology, Information and Internet
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