The Role
PE Global are recruiting for a Risk and Fraud Investigation Specialist for our US Multinational accommodation services client based in Dublin CC. Initial 11-month contract - remote role.
Job Responsibilities
* Responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users.
* Working closely with the product stakeholders and shared services stakeholders to provide feedback to help improve our models as well as focusing on analysing patterns and trends.
* Educate users on how to maintain security and safety while using the system responsibly.
* Investigate complex situations and potential brand risks surfaced in high volume queues.
* Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes.
* Understand our risk systems and investigate account patterns.
* Identify and escalate trends and product vulnerabilities to stakeholders.
* Maintain high levels of confidentiality while performing investigations.
* Comprehensively document investigations.
* Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations.
* Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
* Demonstrate great judgment and be open to sharing what you know with others.
Education and Experience
* 1-2 years of experience within risk management, fraud prevention, or Trust and Safety.
* Familiarity with the Google suite: mail, docs, sheets, and slides. Mac OS experience with customer ticketing systems.
* Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner.
* Ability to balance fraud prevention alongside a positive customer experience.
* Excellent problem solving, critical thinking, and analytical skills, with an ability to organize and work independently with rapidly changing priorities. Self-motivated and detail-oriented, with a focus on solutions and outcomes.
* Strong investigative ability, due diligence, internet research, organizational, and analytical skills.
* Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.
* Desire to work in a fast-paced and rapidly changing environment.
* Ability to multitask, learn, and adapt to new technologies.
* Ability to remain calm in time-sensitive situations, prioritize and respond to user and cross-functional team needs.
* Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users.
* Ability to analyze data for patterns and draw conclusions and suggestions. SQL, JSON, or equivalent experience with other coding languages is a plus. Fluency in another language is a plus.
* Must be available for a regular schedule of 5 days’ work per week (40 hours), which may include weekend days and public holidays.
* Shifts may include evening or early morning hours.
* Fluency in another language is a plus.
Interested candidates should submit an updated CV.
Please click the link below to apply, or alternatively send an up-to-date CV aisling.oleary@peglobal.net.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland.****
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