About This Role
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power.
* As a Cloud Support Engineer, you will play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields such as AI/ML, physics simulations, and computational biology.
You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. Your expertise and knowledge will help us drive innovation and deliver exceptional customer experiences.
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Key Responsibilities
1. Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).