IntroductionIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team.
Join a family of diverse minds, united by a relentless pursuit of excellence.
As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions.
Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you!
So, even if you feel that you're close but not an exact match, we encourage you to apply.
OverviewGallagher Ireland is seeking a dedicated Polish Speaking Personal Lines Account Handler to join our PolskiQuote team in Limerick.
This is a full-time, permanent role within one of the world's largest insurance brokerages.
Comprehensive training will be provided to ensure you have the skills and knowledge needed to succeed in this role.
How you'll make an impact• Handle inbound and outbound sales calls to engage potential clients and convert leads into policies.
• Assess client requirements and recommend suitable insurance products.
• Prepare and present quotes, explaining coverage details and benefits clearly and accurately.
• Follow up on inquiries and quotes promptly to maximise conversion rates.
• Proactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfaction.
• Manage lapsed or at-risk policies, working to re-engage clients and recover lost business.
• Deliver exceptional service by understanding client needs and providing professional, empathetic support.
• Handle customer queries, complaints, or escalations efficiently and to a high standard.
• Build long-term relationships with clients by ensuring a positive and trustworthy experience.
• Ensure all sales and retention activities comply with regulatory requirements and Gallagher's internal policies.
• Maintain accurate records of client interactions, quotes, and sales using Gallagher's CRM system.
• Stay up to date with changes in insurance products, pricing, and compliance requirements.
• Work closely with the Regional Sales Manager and team members to achieve shared targets.
About you• APA qualification is desirable.
• Fluency in spoken and written Polish is necessary.
• Previous experience in a similar role would be an advantage.
• Proven ability to achieve sales targets and provide excellent customer service.
• Strong interpersonal and communication skills and the ability to build rapport with clients.
• Persuasive and confident sales abilities, with a customer-focused approach.
• Completion of the appropriate annual CPD requirement and maintaining Minimum Competency Code.
• Proficiency with CRM systems and Microsoft Office Suite.
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