We are seeking an experienced Operations Manager to oversee daily operations for a residential services business in Galway.
This role manages a team of 30–35 field engineers, ensuring smooth delivery of installations and maintenance, while driving operational efficiency and customer satisfaction.
Responsibilities: Team & Resource Management: Lead and coordinate field engineers, manage scheduling, tools, vehicles, and equipmentOperations & Service Delivery: Oversee day-to-day operations, implement efficient workflows, ensure timely service and resolve issues quickly to meet customer expectations.Customer Satisfaction: Work closely with the Customer Service Team to handle escalations, monitor feedback, and continuously improve service quality and responsiveness.Financial & Performance Oversight: Manage budgets, control operational costs, monitor KPIs and SLAs and provide regular performance reports to senior leadership.Inventory & Supply Chain: Oversee inventory levels, maintain supplier relationships and ensure timely delivery of parts and equipment to engineers.Health & Safety Compliance: Enforce safety protocols, conduct audits and ensure all team members are trained and compliant with health and safety standards.Candidate Profile: Proven experience in operations management within a service-based industryStrong leadership, planning and organizational skillsProficient in budget management, KPIs and operational reportingExcellent problem-solving, communication and decision-making skillsAble to perform under pressure and meet tight deadlinesFor a confidential discussion, a more detailed job spec and more information on the role, please contact Amy Newell. ****** 091-706718
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