Soft Services Manager - Longford, Ireland
Client: Apleona HSG Facility Management
Location: Longford, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 290f4ff7d3ad
Job Views: 3
Posted: 03.06.2025
Expiry Date: 18.07.2025
Job Description:
This role involves accurately and efficiently coordinating the onsite facility operations. The successful candidate will oversee daily activities across maintenance, caretaking, cleaning, and catering departments, ensuring smooth coordination and communication with the client regarding operational matters.
Main Duties and Responsibilities:
* Take commercial responsibility for the soft services account, ensuring financial objectives are met, including account reconciliation, billing, and trending.
* Manage cost control measures, review expenses, and implement savings strategies to meet contractual targets.
* Promote the company's aims to meet or exceed quality and customer support objectives.
* Manage a team of operatives, including hiring, scheduling, payroll, training, coaching, and development.
* Oversee the soft services portfolio to ensure quality service delivery and maximum efficiency.
* Ensure safety measures are in place, providing subcontractors with necessary facilities to perform their duties without interruption.
* Manage all aspects of the portfolio under your control, ensuring service delivery aligns with SLA and KPIs.
* Establish and monitor quality measures and procedures, facilitating feedback and continuous improvement.
* Coordinate training to ensure staff are fully equipped for their roles.
* Ensure compliance with HR policies and procedures.
* Prepare and present monthly reports covering all contracted services.
Qualifications and Experience:
* Experience working in a regulated client environment.
* Business management experience.
* Knowledge of cleaning and security functions is essential.
* Third-level or trade qualification equivalent.
* Membership of a relevant professional organization.
* PSA accreditation.
* Financial and budget management experience.
* Project management experience.
* Valid full clean driving license.
Working Pattern:
Monday - Thursday, 08:00 - 16:30
Friday, 08:00 - 15:30
Job Reference:
12904
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