ZAGG Inc is a global leader in accessories and technologies that empower mobile lifestyles. The Company has an award-winning product portfolio that includes screen protection, mobile keyboards, power management solutions and social tech sold under the ZAGG and, mophie brands.ZAGG operates its international business from Shannon, Ireland with additional offices in the United States and China. ZAGG products are available globally at leading retailers including Apple, Currys, 3Uk, Select, Orange, Verizon, Elkjop, and Amazon. For more information, please visit the company's websites at and follow us on Instagram, TikTok and LinkedIn.ZAGG is an equal opportunities employer.Position Title: Senior Operations ManagerClassification: PermanentReporting to:Managing DirectorLocation: ShannonPosition Summary:ZAGG International are seeking an experienced, strategic senior operations manager to join our Senior Management Team and lead our end-to-end operations function. You will manage and lead a team of six, overseeing order management, outbound and reverse logistics, rework, and drive continuous process improvements to ensure timely delivery and quality standards. This is a pivotal opportunity for the right candidate to make a significant impact at a growing company.Operations Director ResponsibilitiesOversee and manage all operations functions, including order management, invoicing, returns, 3PL services, customer account management, and outbound logisticsLead, inspire, and develop a high-performing, collaborative, and value-driven operations teamChampion a high-performing, collaborative and values-driven team cultureSupport the onboarding of new customers and oversee contract review processesDevelop operational strategies and processes to improve efficiency, scalability, and cost-effectivenessManage and coordinate all rework activities required across the businessDevelop, implement, and optimize cross-functional processes between Operations, Supply Chain, Finance, Product, Sales teams, and 3PL partnersCollaborate with global and local leadership to align operations with broader company goalsProject-manage system enhancements to improve efficiency in order management, returns, invoicing, and reportingDrive the integration of sustainable practices and compliance with health, safety, import/export, and environmental regulationsManage relationships and performance of 3PL partnersDefine, monitor, and report on operational KPIs to drive performance and accountabilityEstablish and manage 3PL process standards and service level agreementsEnsure compliance with Irish, EU, and international logistics, customs, and trade regulationsSupport the rollout of a B2B portal for small retailersIdentify and implement continuous improvement initiativesLead or support cross-functional projects and initiativesPlease note that areas of responsibility may vary, change and/or develop dependent on the business requirements of ZAGG International.Required Qualifications:Bachelor's degree in Business, Operations Management, Supply Chain Management, or a related fieldMinimum 5 years' experience in operations management roles, preferably in a multinational or fast-paced environment with a minimum of 3 years management experienceStrong leadership experience – able to motivate, inspire, and develop high-performing teamsStrong hands-on experience with Microsoft Great Plains or a similar systemExcellent analytical, organisational, and leadership skillsKnowledge of Irish and EU compliance regulations & trade standardsProven ability to navigate customs, import/export documentation, and regulatory requirements within EMEA and MENAIn-depth knowledge of international trade, tariffs, compliance, and post-Brexit EU relationsProficiency in Microsoft Office Suite and advanced/expert level in ExcelExceptional organisational, problem-solving, and decision-making skillsAbility to manage multiple projects simultaneously and meet deadlinesStrong communication and stakeholder management skillsCustomer-first mindset with a track record of delivering premium service experiences