As a senior retail leader, you will be responsible for driving business results and customer satisfaction in a grocery department.
The ideal candidate will have a strong track record of leading teams to deliver exceptional customer care and operational standards.
Key responsibilities include:
* Leading a team of sales advisors to deliver outstanding customer service
* Ensuring the delivery of excellent quality products at competitive prices while maintaining costs
* Coaching and developing team members to drive performance and growth
* Maintaining stock accuracy and ensuring the right choice and levels of product to drive sales
* Demonstrating excellent customer service skills and delivering the 'customer experience' programme
Requirements:
* Proven leadership and coaching skills
* Strong communication and interpersonal skills
* Ability to analyze data and make informed decisions
* Commercial acumen and product knowledge
* Problem-solving and decision-making skills
Key Performance Indicators (KPIs):
* Delivering budgeted sales targets
* Improving customer satisfaction ratings
* Reducing stock discrepancies
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment