PURPOSE OF THE JOB
To Supervise designated Food and Beverage outlets ensuring maximum guest satisfaction, control, and maintaining high standard within the Food &Beverage team at all times.
MAIN RESPONSIBILITIES
* Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
* To be fully aware of the hotel facilities, activities and promotions, special activities within the hotel
* To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
* To ensure customers needs are anticipated and satisfied to the high standards
* To promote a helpful and professional image to guest
* To ensure all customer accounts are settled in full in an accurate and timely manner
* To report on duty on time in accordance with hotel grooming policy
* To communicate roster information
* To become and remain familiar with the operation of the F&B computer system
* To motivate staff and develop their ability to anticipate customer needs
* To develop, maintain and implement appropriate recorded training for F&B team. Review training needs & train staff to appropriate levels as per the SOP Department Manual up to and including Responsible Service of Alcohol.
* To develop & maintain up to date product knowledge
* To develop and maintain a team structure in the Food & Beverage department
* To implement appropriate initiatives to maximise staff morale
* To ensure sale initiatives are carried out
* To maximise revenue
* To work in various F&B outlets as required
* To ensure company communication system are in place in your department
* To ensure and maintain security of cash, credit cards and floats
* To be responsible for Liq / stock security
* To ensure requisition, storage and security of stock is maintained at all times.
* To ensure beverage supplies for your department are sufficient at all times
* To implement and adhere to stock control procedures in your department
* To ensure all maintenance requirements in your department are handled in accordance with company procedure
* To adhere to company Health & Safety policy and current H & S Legislation, attend Health & Safety meetings
* To implement and maintain hygiene standards through our company policy in accordance with Hotel HACCP policy
* To implement company procedure in the event of fire or emergency
* To report accidents in accordance with company procedure
* To take part in company internal and external training as required
* To carry out any reasonable requests by Management
* To work as part of a team with management structure
* To adhere to company accounting standards
* Implement departmental SOP's as directed by the Food & Beverage Manager
* To attend meetings when required
Job Types: Full-time, Permanent
Pay: €23,000.00-€25,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Flexitime
* Food allowance
* On-site parking
* Wellness program
Ability to commute/relocate:
* Castletroy, Limerick, CO. Limerick V94 YOAN: reliably commute or plan to relocate before starting work (required)
Experience:
* Food & Beverage: 2 years (required)
Work Location: In person