Job Description
Location: Windward Management Limited, 19/20 Fleet Street
Join our fabulous team at The Fleet Hotel as a Front of House Porter. The Front of House Porter is an important position working closely with the Reception Team.
About The Fleet Hotel
The Fleet Hotel is a wonderful boutique style hotel located in the centre of Dublin on the edge of Temple Bar. It comprises beautiful period buildings including the iconic Bewleys Café, a historic landmark in Dublin.
Primary Objective Of Position
The Front of House Porter is responsible for maintaining the cleanliness, orderliness, and overall appearance of the front of house areas in the hotel. This includes the lobby, reception area, restrooms, walkways, corridors and other designated areas. The role demands excellent customer service skills as the porter often serves as a point of contact for guests, providing assistance and ensuring a welcoming environment.
Key Responsibilities
* Cleanliness and Maintenance: Regularly clean and sanitize all front of house areas, including floors, windows, furniture, and restrooms.
* Ensure all public areas are well-maintained and presentable at all times.
* Perform regular checks of high-traffic areas to maintain cleanliness throughout the day.
* Report any maintenance issues or potential hazards to the appropriate department.
* Customer Service: Greet and assist guests upon arrival, providing a friendly and welcoming atmosphere. Respond to guest inquiries and requests promptly and courteously.
* Assist with luggage and other guest needs as required. Provide directions and information about the facility and surrounding areas.
* Support Operations: Assist front desk staff with various tasks as needed, including delivering items to guest rooms or other locations within the establishment. Coordinate with housekeeping and maintenance departments to ensure seamless operations. Set up and break down public areas for events or meetings as required. Monitor inventory of cleaning supplies and request replenishments as necessary.
* Security And Safety: Ensure all public areas are free from obstacles and potential hazards. Adhere to all health and safety regulations, including COVID-19 protocols if applicable. Assist in emergency situations, following established procedures and guidelines.
Requirements
The ideal candidate will possess at least 1 year’s experience in a similar role in a 4* hotel setting.
About The Role
Perks and Benefits
* Competitive rate of pay
* PRSA pension scheme
* Career progression opportunities across the Windward group
* Employee Assistance Programme
* Digital Wellness Programme
* Complimentary, high quality meals on duty including breakfast, lunch & dinner
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days
About Windward Management
The Fleet Hotel is managed by Windward Management. Windward Management is a team of experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Company Culture
Windward fosters a respectful, collaborative, and excellence-driven workplace with a focus on work-life balance. The company supports professional growth through development opportunities, encouraging open communication and recognition of success.
Other Details
Closing Date: Wednesday 17th September, 2025
Contract Type: Part-time
Salary: Based on Experience
Seniority level: Not Applicable
Employment type: Part-time
Job function: Other
Industries: Hospitality
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